Clinical Systems

Support and Maintenance

Every customer has the reassurance of a complete Service Level Agreement, structured to their needs and budgets.

Our highly skilled team provides fast escalation and response to ClinAxys^® support requests, backed up by our comprehensive in-house query management system.

Clinical Systems provide expert support for all aspects of ClinAxys^®, including regular new software releases, new software and additional instrumentation modules
Comprehensive after-sales support, in person or via a remote diagnostic facility, is available from our offices in the UK, India, Australasia and the USA
Additional support, e.g. outside of normal working hours, can be purchased on an agreed cost basis, ensuring that the customer remains in control of the costs at all times.

Software Maintenance Agreements

A complete Service Level Agreement according to customer requirements and practicality
Organisation-appropriate support levels
New software releases within the current software product version
Site visits, although these are rarely needed.

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