Support and Maintenance

Every customer has the reassurance of a complete Service Level Agreement, structured to their needs and budgets.

Our highly skilled team provides fast escalation and response to ClinAxys® support requests, backed up by our comprehensive in-house query management system.

Software Maintenance Agreements

  • A complete Service Level Agreement according to customer requirements and practicality
  • Organisation-appropriate support levels
  • New software releases within the current software product version
  • Site visits, although these are rarely needed.
Oracle Partner NCC Group

Customer Area